Terms and Conditions

Last Updated: May 2026

1. About These Terms

These Terms of Service (“Terms”) govern your use of the Malta Marketing Agency website located at https://maltamarketing.agency and the professional services we provide to clients. By accessing our website or engaging our services, you agree to be bound by these Terms.

Please read these Terms carefully before using our website or entering into a service agreement with us. If you do not agree to any part of these Terms, please do not use our website or engage our services.

Malta Marketing Agency
157A, Triq it-Torri, Sliema, Malta
Email: info@maltamarketing.agency
Website: https://maltamarketing.agency

These Terms are governed by the laws of Malta. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Malta.

2. Our Services

Malta Marketing Agency provides the following digital marketing services to businesses in Malta and internationally:

Search Engine Optimisation (SEO) — including technical SEO, on-page optimisation, link building, local SEO, eCommerce SEO, and SEO audits
Google Ads Management (PPC) — including campaign setup, management, optimisation, and reporting
Meta Ads Management — including Facebook and Instagram advertising campaigns
Website Design and Development — including WordPress, Shopify, WooCommerce, and custom web builds
eCommerce Management — including product listings, store optimisation, and growth strategy
Social Media Management — including content creation, scheduling, and community management
360 Real Estate Marketing — including property listings, lead generation, and real estate SEO
ERP / CRM Systems — including custom business system deployment and configuration

Specific deliverables, timelines, pricing, and scope are defined in the individual service agreement or proposal provided to each client.

3. Use of Our Website

3.1 Permitted Use

You may use our website for lawful purposes only. You agree not to use the website:

In any way that violates applicable Maltese, EU, or international laws or regulations
To transmit any unsolicited or unauthorised advertising or promotional material
To attempt to gain unauthorised access to any part of our website or its related systems
To engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the website

3.2 Intellectual Property

All content on this website — including text, graphics, logos, images, and service descriptions — is the property of Malta Marketing Agency or its content suppliers and is protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, or use any content without our prior written permission.

3.3 Website Availability

We aim to keep our website available at all times but cannot guarantee uninterrupted access. We reserve the right to suspend, withdraw, or modify the website at any time without notice. We will not be liable if our website is unavailable for any reason or period.

4. Service Agreements and Client Engagements

4.1 How We Work Together

When you engage Malta Marketing Agency for a service, a separate written agreement, proposal, or Statement of Work (“SOW”) will be provided. That document, together with these Terms, forms the complete agreement between us. In the event of any conflict, the specific service agreement takes precedence.

4.2 Quotations and Proposals

Any quotation or proposal we provide is valid for 30 days from the date of issue unless otherwise stated. Prices in proposals are estimates based on the information available at the time and may be revised if the scope of work changes.

4.3 Minimum Commitment Periods

Certain services require a minimum engagement period:

SEO Plans — minimum 3-month commitment from the start date
PPC / Google Ads Management — minimum 2-month commitment from the start date
Web Development — project-based; no monthly minimum unless a maintenance retainer is agreed

Minimum periods are required because meaningful results in SEO and paid media take time to achieve, and early termination does not allow sufficient time to deliver the agreed outcomes.

4.4 Starting Work

Work begins once a signed agreement or written confirmation is received and the first payment has cleared. We reserve the right to pause or delay work if payments are outstanding.

5. Payment Terms

5.1 Fees

Our fees are set out in your individual proposal or service agreement. Prices are quoted in Euros (€) and are exclusive of any applicable taxes unless otherwise stated.

5.2 Invoicing

Monthly retainers (SEO, PPC, Social Media) are invoiced at the start of each billing month
One-time projects (Web Development, ERP/CRM) are invoiced according to the milestone schedule in the project agreement, typically 50% upfront and 50% on completion
Ad spend for Google Ads and Meta Ads is paid directly to the respective platform by the client. Malta Marketing Agency does not hold or manage client advertising budgets.

5.3 Payment Due Date

All invoices are due within 14 days of the invoice date unless otherwise agreed in writing.

5.4 Late Payments

If payment is not received by the due date, we reserve the right to:

Suspend work on your account until the outstanding balance is settled
Charge interest on overdue amounts at a rate of 2% per month
Terminate the agreement if payment remains outstanding for more than 30 days beyond the due date

5.5 Disputed Invoices

If you believe an invoice contains an error, you must notify us in writing within 7 days of receipt. Undisputed portions of any invoice remain due on the original payment date.

5.6 Refunds

Due to the nature of digital marketing services — where time, expertise, and third-party costs are invested immediately — we do not offer refunds on work already commenced. Refund eligibility for cancelled projects before commencement will be assessed on a case-by-case basis.

6. Cancellation and Termination

6.1 Cancellation by the Client

You may cancel a monthly retainer service by providing 30 days’ written notice to info@maltamarketing.agency, provided the minimum commitment period has been fulfilled. Cancellation during the minimum term will result in the remaining months being invoiced and due.

6.2 Cancellation by Malta Marketing Agency

We reserve the right to terminate or suspend services with immediate effect if:

You breach any material term of these Terms or your service agreement
Payment is overdue by more than 30 days
You engage in behaviour that is unlawful, abusive, or harmful toward our team
Continuing the engagement would require us to act in a manner that violates any law or regulation

In the event of termination by us without cause, we will provide 30 days’ written notice and refund any prepaid fees for services not yet delivered.

6.3 Effect of Termination

Upon termination, we will provide you with access to all work product and assets created on your behalf up to the termination date, subject to all outstanding invoices being settled.

7. Client Responsibilities

To allow us to deliver the best possible results, you agree to:

Provide us with accurate, complete, and up-to-date information about your business
Grant us timely access to any platforms, accounts, or assets we need (e.g. Google Search Console, Google Ads account, website admin access)
Respond to requests for approval, feedback, or information within a reasonable timeframe (typically 5 business days)
Ensure that any content, images, or materials you provide to us do not infringe the intellectual property rights of any third party
Comply with all applicable laws and platform policies in relation to your business and the advertising of your products or services
Notify us promptly of any material changes to your business that may affect the agreed strategy

Delays caused by the client’s failure to provide required information or approvals may affect timelines and deliverables. Malta Marketing Agency will not be held responsible for delays resulting from client-side inaction.

8. Results and Performance

8.1 No Guarantees

Digital marketing, including SEO and paid advertising, involves variables outside our control — including search engine algorithm changes, platform policy updates, competitor activity, and market conditions. While we work hard to deliver strong results, we cannot guarantee specific rankings, traffic levels, or revenue outcomes.

8.2 Our Commitment

We commit to applying industry best practices, senior-level expertise, and a transparent, data-driven approach to every engagement. All strategies are tailored to your business and tracked against agreed KPIs.

8.3 Third-Party Platforms

Our services depend in part on third-party platforms including Google, Meta, and others. Changes to these platforms, their policies, or their algorithms may affect campaign performance in ways that are beyond our control. We are not liable for any loss arising from such changes.

9. Intellectual Property and Ownership

9.1 Work Delivered to Clients

Upon full payment of all outstanding invoices, ownership of the final deliverables we create specifically for you (such as website pages, ad copy, and written content) transfers to you. This excludes any third-party assets, licensed tools, plugins, or frameworks used in delivery.

9.2 Our Pre-existing IP

Any methodologies, templates, processes, tools, or proprietary frameworks we use in the delivery of services remain the intellectual property of Malta Marketing Agency. These are used under licence during our engagement and do not transfer to the client.

9.3 Portfolio Use

Unless you instruct us otherwise in writing, we reserve the right to reference your business name, industry, and general results as part of our portfolio, case studies, and marketing materials.

10. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive business information shared during the engagement. This includes business strategies, financial information, client data, and any information marked as confidential. This obligation survives the termination of any service agreement.

We will not disclose your confidential information to any third party without your prior written consent, except where required by law or regulation.

11. Data Protection

We process personal data in accordance with our Privacy Policy, which is available at https://maltamarketing.agency/privacy-policy. By using our services, you acknowledge that you have read and understood our Privacy Policy.

Both parties agree to comply with all applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Data Protection Act (Chapter 586 of the Laws of Malta). Where we process personal data on your behalf as part of our services, we will enter into a Data Processing Agreement where required by law.

12. Limitation of Liability

12.1 Exclusions

To the fullest extent permitted by Maltese law, Malta Marketing Agency shall not be liable for:

Loss of revenue, profit, business, or anticipated savings
Loss of data or business information
Any indirect, consequential, or special loss arising from the use of our services or website
Losses arising from third-party platform changes (Google, Meta, etc.)
Losses arising from a client’s failure to fulfil their responsibilities under Section 7

12.2 Cap on Liability

Our total liability to you in connection with any service engagement shall not exceed the total fees paid by you to Malta Marketing Agency in the three months immediately preceding the event giving rise to the claim.

12.3 Exceptions

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

13. Indemnification

You agree to indemnify and hold Malta Marketing Agency, its directors, employees, and contractors harmless from any claims, damages, costs, or expenses (including legal fees) arising from:

Your breach of these Terms or your service agreement
Any content, materials, or information you provide to us
Your violation of any third-party rights, including intellectual property rights
Your violation of any applicable law or platform policy

14. Third-Party Links and Services

Our website may contain links to third-party websites or services. These links are provided for your convenience only. We do not control and are not responsible for the content, privacy practices, or terms of any third-party site. Visiting any linked site is at your own risk.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, business practices, or applicable law. When we make material changes, we will update the “Last Updated” date at the top of this page. Your continued use of our website or services after any changes constitutes your acceptance of the revised Terms.

We recommend reviewing these Terms periodically.

16. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of Malta. Any dispute arising out of or in connection with these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Malta.

Before initiating any formal legal proceedings, both parties agree to attempt to resolve any dispute in good faith through direct negotiation for a period of 30 days.

17. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

18. Entire Agreement

These Terms, together with any individual service agreement or proposal provided to you, constitute the entire agreement between you and Malta Marketing Agency in relation to the subject matter hereof. They supersede all prior agreements, representations, and understandings.

19. Contact Us

If you have any questions about these Terms of Service, please contact us: